Novotel Lugano Paradiso

- Everyone in the hotel is super kind and friendly, always with a smile. - Location is great, literally next to Paradiso train station and next to the lake, with plenty of shops and restaurants. - Rooms are spacious, quite clean and you have everything you might need. - When we asked for an iron, it was immediately brought to us. - Hotel is generally beautiful, modern and looks new. - I loved that they provide Rituals products in the bathroom, especially cause they had my favorite scent.

All the staff were friendly and helpful, from breakfast staff to house keeping, especially the gentleman at reception who gave us recommendations about visiting Morcote. Location was great, arrived by train to Paradiso which is a 5 min walk to the hotel. Its also a short walk to the lake, where we were at one end and could walk lakeside to Lugano to the other side. Also conveniently located next to the funicular to the top of the mountain for 360 panoramic views.

I thought everything was excellent, especially the staff was very kind, friendly and accommodating. The breakfast was a very nice assortment of all kinds of things. The rooms were nice & clean. The dinner offered in the lobby bar/restaurant was great. I was concerned after reading some of the negative reviews about breakfast, staff, etc, but I found everything to be really terrific.

We loved our stay at the hotel. Great location, near to the lake, to Mt. San Salvatore, easy access with public transport, many options of restaurants nearby. The staff were very friendly, the breakfast was delicious and with a lot of variety of foods, and the swimming pool was a plus after an enjoyable day.

Amazing staff, the hotel is sparkling clean. I am glad I chose Novotel for my short holidays in Lugano. The location is great, in walking distance to lugano center, migros, bus and train station. I will definetely come back.